Versand
SHIPPING POLICY – IMKERAROMA.COM
Last updated: April 23, 2026
1. ORDER PROCESSING
All orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day
- During peak periods (sales, holidays), processing times may be slightly extended
2. SHIPPING DESTINATIONS
We currently ship to:
- European countries
- International destinations worldwide
Shipping availability and costs are displayed at checkout.
3. DELIVERY TIMES
Estimated delivery times:
- Europe: 2–7 business days
- International: 5–14 business days
⚠️ Delivery times are estimates and may vary due to:
- courier delays
- customs processing
- weather or logistical issues
4. SHIPPING COSTS
Shipping costs are calculated at checkout based on:
- delivery destination
- order value
- selected shipping method
👉 Free shipping may be offered during promotions or above certain order values.
5. INTERNATIONAL SHIPPING & CUSTOMS
For international orders:
- import duties and taxes may apply
- these charges are the responsibility of the customer
We are not responsible for:
- customs delays
- additional charges imposed by local authorities
If a shipment is refused or not cleared through customs:
- return shipping costs and customs fees may be deducted from the refund
6. ORDER TRACKING
Once your order is shipped, you will receive a tracking number via email.
7. SHIPPING ADDRESS
Please ensure that your shipping address is accurate and complete.
- We are not responsible for failed deliveries due to incorrect or incomplete addresses
- Address changes are only possible before shipment and cannot be guaranteed after dispatch
8. FAILED DELIVERY / REFUSED ORDERS
If a package is:
- refused
- unclaimed
- returned due to incorrect address
we reserve the right to:
- deduct shipping and return costs from the refund
- require prepayment for future orders
9. DAMAGED OR LOST PACKAGES
If your order arrives damaged or is not delivered:
👉 Please contact us within 48 hours at:
📧 office@imkeraroma.com
Include:
- order number
- photos (if applicable)
We will assist you in resolving the issue.
10. SPLIT SHIPMENTS
Orders may be shipped in multiple packages depending on product availability.
11. CONTACT
For any shipping-related inquiries: