Terms of service

TERMS OF SERVICE

Last updated: 23.04.2026

These Terms of Service (“Terms”) govern your access to and use of the website www.imkeraroma.com and any related services, content, communications, products, subscriptions, customer support, and purchases made through the website (collectively, the “Services”).

This website is operated by:

IMKER INVEST SRL
Registered office: Gheorghe Petre Govora Street no. 3, Râmnicu Vâlcea, Vâlcea County, 240777, Romania
Warehouse / operating point: Ostroveni Street no. 128, Râmnicu Vâlcea, Vâlcea County, 240042, Romania
Trade Register No.: J38/657/03.11.2015
VAT No.: RO35195053
Email: office@imkeraroma.com

Support: office@imkeraroma.com

Phone: +40751212000

 

Throughout these Terms, the words “IMKER,” “we,” “us,” and “our” refer to IMKER INVEST SRL, and “you,” “your,” or “Customer” refer to the user of the website or purchaser of our products or services.

By visiting our website, creating an account, placing an order, or otherwise using any part of the Services, you agree to be bound by these Terms, our Privacy Policy, our Return & Refund Policy, and any other policies referenced on the website. If you do not agree, you must not use the website or purchase from us.

1. ELIGIBILITY AND ACCEPTANCE OF TERMS

By using this website, you confirm that:

  • you are at least the age of majority in your country, state, or province of residence, or you are using the website under the supervision and consent of a parent or legal guardian;
  • you have the legal capacity to enter into binding agreements;
  • all information provided by you is true, accurate, complete, and up to date.

We reserve the right to refuse access to the Services, suspend accounts, or cancel orders where we reasonably believe these Terms have been violated.

2. ABOUT OUR WEBSITE AND SERVICES

The purpose of the website is to provide information about our brand and products, allow customers to browse and purchase products, contact our team, request support, and access other services we may make available from time to time.

Our website may include, without limitation:

  • fragrance diffusers;
  • fragrance oils, refills, and related scenting products;
  • accessories;
  • promotional offers, bundles, subscriptions, or gift options;
  • educational or informational content;
  • customer support features.

We reserve the right to modify, suspend, withdraw, or discontinue any part of the Services, products, content, or features at any time, without prior notice.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, technical information, pricing, compatibility details, stock information, and other website content are accurate and up to date.

However:

  • product colors, textures, finishes, packaging, labels, and presentation may vary slightly from what appears on your screen;
  • product images are for illustrative purposes only;
  • packaging, bottle shape, labels, and outer presentation may differ depending on batch, supplier, production updates, or stock availability;
  • certain technical or descriptive information may occasionally contain typographical errors, inaccuracies, or omissions.

We reserve the right to correct any errors, inaccuracies, or omissions, and to update or change information or cancel orders if any information is inaccurate, including after an order has been submitted.

Nothing on this website constitutes a guarantee that all products will always be available or that any particular product description will remain unchanged.

4. PRODUCT USE, SAFETY, AND IMPORTANT WARNINGS

Our products must be used only in accordance with the instructions provided with the product, on the packaging, in product listings, or by our support team.

4.1 General Product Safety

You agree to use all products responsibly and only for their intended purpose. In particular:

  • keep devices and fragrance products out of reach of children and pets;
  • do not ingest fragrance oils or any liquid contents;
  • avoid contact with eyes, skin, polished surfaces, painted surfaces, textiles, leather, plastic, varnished wood, and other sensitive materials;
  • avoid exposure to excessive heat, direct sunlight, open flames, sparks, and other ignition sources where applicable;
  • do not tamper with, disassemble, puncture, burn, or modify any device, battery, cartridge, refill, plug, cable, or internal component;
  • do not attempt unauthorized repair;
  • use only as directed.

4.2 Electrical and Charging Safety

For rechargeable or powered devices:

  • use only compatible charging cables, power sources, adapters, and ports;
  • do not use a damaged charger, cable, or device;
  • disconnect the device if it overheats, emits odor, leaks, behaves abnormally, or appears damaged;
  • do not expose devices to water or excessive moisture unless expressly stated otherwise;
  • do not use the product in a way that may create fire, electric shock, or injury risk.

4.3 Diffuser and Fragrance Use

For fragrance diffusers and refills:

  • keep bottles, cartridges, and devices upright where required;
  • leakage may occur if products are incorrectly inserted, stored, transported, tilted, or used outside recommended conditions;
  • fragrance oils may stain or damage certain surfaces and materials;
  • immediately wipe any spills;
  • test compatibility before use near valuable materials or surfaces.

4.4 Sensitive Persons, Pets, and Environments

Fragrance products may not be suitable for all persons, pets, or environments. Use caution around:

  • babies and small children;
  • pregnant persons;
  • elderly persons;
  • birds and sensitive pets;
  • people with asthma, allergies, respiratory conditions, fragrance sensitivities, or skin sensitivities.

If irritation, discomfort, dizziness, headache, breathing difficulty, allergic reaction, or other adverse effects occur, discontinue use immediately and seek medical advice where appropriate.

4.5 Customer Responsibility

You are solely responsible for:

  • reading and following all instructions and warnings;
  • ensuring the product is suitable for your intended use and environment;
  • confirming compatibility with your vehicle, room, power source, furniture, materials, and surfaces;
  • using the product in compliance with all applicable laws and regulations.

To the maximum extent permitted by law, IMKER is not responsible for damage caused by misuse, improper storage, improper installation, incorrect charging, neglect, unauthorized modification, use contrary to instructions, accidental spills, leakage, or incompatibility with surrounding materials or equipment.

5. ACCOUNT REGISTRATION AND ACCOUNT SECURITY

Some features of the Services may require you to create an account.

If you create an account, you agree to:

  • provide accurate and complete registration information;
  • keep your login details confidential;
  • be responsible for all activity under your account;
  • notify us promptly of any unauthorized use or suspected security breach.

We are not liable for losses resulting from unauthorized use of your account caused by your failure to safeguard your credentials.

We reserve the right to suspend, restrict, or terminate any account at any time where we suspect fraud, abuse, unauthorized activity, violation of these Terms, or risk to our business or other users.

6. ORDERS AND CONTRACT FORMATION

All orders placed through the website are subject to acceptance and availability.

After you place an order, you may receive an email confirming that we have received it. This does not mean the order has been accepted. A binding sales contract is formed only when we confirm dispatch of the order or otherwise expressly accept the order.

We reserve the right, at our sole discretion, to refuse, limit, or cancel any order, including where:

  • the product is unavailable;
  • pricing or product information was incorrect;
  • payment could not be processed;
  • fraud or unauthorized activity is suspected;
  • shipping restrictions apply;
  • the order appears to be placed for resale, distribution, or commercial re-supply;
  • the order is unusual in quantity, frequency, or value;
  • you previously refused delivery without valid reason;
  • you have materially breached these Terms.

If we cancel an order after payment has been made, we will refund the amount actually charged, unless we are legally entitled to withhold all or part of it.

7. PRICING, PAYMENT, AND BILLING

Prices are displayed on the website in the currency shown at checkout. Depending on the destination country and website settings, prices may or may not include VAT, sales tax, duties, or similar charges, which will be shown where applicable before the order is completed.

You agree to provide current, complete, and accurate billing and payment information for all purchases.

We may accept payment by:

  • credit or debit card;
  • bank transfer;
  • accelerated checkout methods;
  • installment methods where offered;
  • other payment methods made available at checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

We reserve the right to verify payments, refuse transactions, or request additional confirmation before accepting an order.

Where payment is not successfully completed, we may suspend or cancel the order.

8. SHIPPING, DELIVERY, AND RISK

8.1 Shipping Areas

We may offer shipping to Romania, other EU countries, and selected international destinations, as shown at checkout.

8.2 Delivery Times

Estimated processing and delivery times are indicative only and not guaranteed. Delays may occur due to:

  • public holidays;
  • customs procedures;
  • weather conditions;
  • courier disruption;
  • high-volume campaign periods;
  • incomplete address details;
  • events beyond our control.

8.3 International Orders

For international orders outside the EU, you are solely responsible for:

  • customs duties;
  • import taxes;
  • clearance fees;
  • local compliance requirements;
  • any additional charges imposed by authorities or carriers.

If an international package is refused, unclaimed, undeliverable, or returned due to your fault, we may deduct shipping, return, customs, handling, and related costs from any refund.

8.4 Risk and Title

Risk of loss or damage passes to you upon delivery of the products to the address provided by you, unless applicable law states otherwise.

Ownership of products transfers only once full payment has been received.

9. REFUSED DELIVERIES AND FAILED DELIVERIES

If you refuse a shipment without legal justification, fail to collect it, or provide an incomplete or incorrect address, we reserve the right to:

  • charge you for the original shipping and return costs;
  • require advance payment for future orders;
  • refuse future orders.

If a parcel is returned to us due to your fault, any refund may be reduced by the costs actually incurred by us.

10. RETURNS, RIGHT OF WITHDRAWAL, AND REFUNDS

10.1 EU Consumers

If you are a consumer located in the European Union, you may have a legal right to withdraw from your purchase within 14 days from the day you or a third party designated by you receives the goods, without giving any reason, subject to applicable law and any legal exceptions.

10.2 Return Conditions

To be eligible for a return where permitted, products must generally be:

  • returned within the applicable period;
  • complete;
  • in good condition;
  • returned with all accessories, original packaging, and documentation where reasonably possible.

10.3 Non-Returnable or Restricted Items

To the extent permitted by law, returns may be excluded or restricted for certain categories, including:

  • unsealed fragrance products, oils, refills, or similar goods not suitable for return due to hygiene or health protection reasons after opening;
  • customized or personalized products;
  • products damaged due to misuse;
  • items showing signs of improper handling beyond what is necessary to inspect them.

10.4 Return Costs and Process

Unless otherwise required by law or expressly stated in our Return & Refund Policy, the customer bears the return shipping cost.

Products must not be sent cash on delivery.

The detailed process, return address, and refund conditions are set out in our separate Return & Refund Policy, which forms part of these Terms.

10.5 Refund Timing

Where a refund is approved, it will be issued to the original payment method within the period required by applicable law, subject to our right to withhold reimbursement until the returned goods are received or until proof of return is provided, where applicable.

11. WARRANTY AND NON-CONFORMITY

Consumers may benefit from legal guarantees under applicable consumer protection laws.

For certain products, we may also offer a commercial warranty or service support policy. Any such commercial warranty applies only as expressly stated and does not affect mandatory legal rights.

Unless otherwise stated:

  • products intended for long-term use may benefit from a commercial warranty period specified on the website, warranty certificate, or packaging;
  • warranty coverage applies to lack of conformity existing under normal and intended use;
  • warranty does not cover damage resulting from misuse, improper charging, accidents, drops, liquid exposure, improper cleaning, unauthorized repair, normal wear and tear, consumable depletion, cosmetic deterioration, incompatible accessories, or use contrary to instructions.

Where support is requested, we may ask you to provide photos, videos, order details, and a description of the problem to help assess the issue.

If a defect is confirmed and covered, remedies may include, depending on applicable law and practical feasibility:

  • troubleshooting support;
  • replacement of specific parts;
  • repair;
  • replacement of the product;
  • proportional price reduction;
  • refund.

Nothing in these Terms limits any mandatory legal rights you may have as a consumer.

12. SUBSCRIPTIONS, RECURRING PURCHASES, AND PROMOTIONS

We may offer subscription services, recurring deliveries, bundles, loyalty programs, discount campaigns, referral incentives, free gifts, or other promotional offers.

Any such offer may be subject to separate additional terms displayed on the relevant page, at checkout, or in the promotion itself.

We reserve the right to modify, suspend, or terminate any promotion, subscription model, or offer at any time, to the extent permitted by law.

Where subscription or recurring billing applies, the applicable cadence, billing terms, cancellation rules, and renewal terms will be disclosed before purchase.

13. CUSTOMER CONTENT, REVIEWS, AND SUBMISSIONS

If you submit or post reviews, comments, photos, videos, testimonials, suggestions, messages, ideas, or other content to us or through the website (“User Content”), you:

  • confirm that you own or control the necessary rights to that content;
  • confirm that your content does not violate any law or third-party rights;
  • grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable right to use, reproduce, modify, publish, display, distribute, translate, adapt, and use such content for commercial, promotional, marketing, and operational purposes.

You are solely responsible for your User Content.

We reserve the right, but not the obligation, to monitor, remove, edit, refuse, or disable any User Content that we believe is unlawful, offensive, misleading, infringing, abusive, spam-related, or otherwise inappropriate.

14. PROHIBITED USES

You agree not to use the website or Services:

  • for any unlawful purpose;
  • in violation of any applicable law or regulation;
  • to infringe our intellectual property rights or the rights of others;
  • to submit false, misleading, or fraudulent information;
  • to upload viruses, malware, or malicious code;
  • to interfere with the security, functionality, or operation of the website;
  • to scrape, crawl, mirror, copy, or exploit website content without authorization;
  • to harass, abuse, defame, threaten, or intimidate others;
  • to purchase products for unauthorized resale or distribution;
  • to misuse promotional offers, discount codes, referrals, chargebacks, or refund systems.

We reserve the right to terminate or restrict your use of the Services for violation of these Terms.

15. INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • trademarks;
  • logos;
  • trade names;
  • product names;
  • text;
  • images;
  • graphics;
  • videos;
  • design elements;
  • layout;
  • software;
  • downloadable materials;
  • branding and visual identity,

is owned by or licensed to IMKER and is protected by intellectual property laws.

IMKER is a registered European Union trademark, registration no. 018461285, recorded in the EUIPO register and owned by IMKER INVEST SRL.

You may not copy, reproduce, republish, distribute, modify, exploit, frame, or otherwise use any part of the website or its content without our prior written consent.

16. THIRD-PARTY TOOLS, LINKS, AND SERVICES

Our website may contain links to third-party websites, tools, apps, payment processors, social media platforms, analytics providers, embedded content, or services that are not owned or controlled by us.

We are not responsible for:

  • the content, availability, or accuracy of third-party websites;
  • third-party products or services;
  • third-party privacy or data practices;
  • losses or damages arising from your dealings with third parties.

Your use of third-party services is at your own risk and subject to their own terms and policies.

17. PRIVACY AND DATA PROTECTION

Your submission of personal data through the website is governed by our Privacy Policy.

We process personal data in accordance with applicable data protection laws, including, where applicable, the General Data Protection Regulation (EU) 2016/679 (GDPR).

For more information about how we collect, use, store, and protect your personal data, and how you may exercise your rights, please review our Privacy Policy.

18. ELECTRONIC COMMUNICATIONS

By using the website or communicating with us electronically, you agree that we may communicate with you electronically, including by email, website notices, order notifications, and other digital means.

You agree that such electronic communications satisfy any legal requirement that communications be in writing, to the extent permitted by law.

19. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the website and Services are provided on an “as is” and “as available” basis.

We do not guarantee that:

  • the website will be uninterrupted, secure, or error-free;
  • defects will always be corrected;
  • the website will be free from viruses or harmful components;
  • the information provided will always be complete, accurate, or current;
  • the products will meet every subjective expectation or particular intended use unless expressly stated by us.

Except where prohibited by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded under applicable consumer law.

20. LIMITATION OF LIABILITY

To the maximum extent permitted by law, IMKER and its directors, officers, employees, representatives, affiliates, contractors, suppliers, and service providers shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages, including loss of profits, revenue, business opportunity, goodwill, data, or expected savings, arising out of or in connection with:

  • your access to or use of the website or Services;
  • your inability to use the website or Services;
  • delay or failure in delivery;
  • product misuse, incompatibility, leakage, staining, spillage, improper charging, improper storage, accidental damage, or unauthorized modification;
  • third-party actions, platforms, services, or carriers;
  • inaccuracies or omissions in website content.

To the extent permitted by law, our total liability for any claim relating to a product or order shall not exceed the amount actually paid by you for the specific product or order giving rise to the claim.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded or limited.

21. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless IMKER and its affiliates, officers, employees, contractors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable legal fees, arising out of or related to:

  • your breach of these Terms;
  • your misuse of the website, Services, or products;
  • your violation of any law or third-party rights;
  • content submitted by you;
  • negligent, wrongful, or unauthorized use of the products by you or by persons using products purchased by you.

22. FORCE MAJEURE

We shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including but not limited to:

  • natural disasters;
  • fire;
  • flood;
  • pandemic;
  • epidemic;
  • war;
  • civil unrest;
  • labor disputes;
  • transport disruption;
  • supply chain interruption;
  • power outages;
  • governmental action;
  • customs delays;
  • telecommunications or internet failures.

23. APPLICABLE LAW AND DISPUTE RESOLUTION

These Terms shall be governed by and interpreted in accordance with the laws of Romania, except where mandatory consumer protection laws in your country of residence provide otherwise.

If you are a consumer, nothing in these Terms deprives you of mandatory rights granted by the law of your habitual country of residence.

In the event of a dispute, the parties will first attempt to resolve the matter amicably.

If no amicable resolution is reached, disputes may be submitted to the competent courts of Romania, unless mandatory law provides you the right to bring proceedings in another competent jurisdiction.

If you are an EU consumer, you may also have access to consumer dispute resolution mechanisms available under applicable EU law.

24. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

25. NO WAIVER

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Any waiver must be expressly made in writing by an authorized representative of IMKER.

26. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Return & Refund Policy, and any other policies or terms expressly incorporated by reference, constitute the entire agreement between you and us regarding your use of the website and Services, and supersede all prior communications and proposals, whether oral or written, relating to the same subject matter.

27. CHANGES TO THESE TERMS

We may update or modify these Terms at any time by posting the revised version on this page.

It is your responsibility to review them periodically. Your continued use of the website or Services after the updated Terms are posted constitutes your acceptance of the changes.

28. CONTACT INFORMATION

Questions about these Terms should be sent to:

IMKER INVEST SRL
Email: [insert email]
Phone / WhatsApp: [insert number]
Registered office: Gheorghe Petre Govora Street no. 3, Râmnicu Vâlcea, Vâlcea County, 240777, Romania
Returns / service address: Ostroveni Street no. 128, Râmnicu Vâlcea, Vâlcea County, 240042, Romania

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